Administrative Staff

Springhill Surgery Center
Outpatient Surgery Center
Baptist Health Medical Center
3401 Springhill Drive, Suite 155
North Little Rock, AR 72117

Our highly experienced staff dedicated to creating a warm, personalized environment for you and your family.

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Pam Hooper

Facility Administrator

Pam has her BS in Nursing from the University of Arkansas Medical Sciences and is certified as a Nurse Practitioner in the state of Arkansas. Since graduation, Pam has been involved in management of surgical services in both hospitals and surgery centers.

As the former Director of Nursing and Associate Executive Director for Humana Surgical Hospital in Memphis, she was responsible for day-to-day operations of this surgical hospital, as well as corporate CON development and acquisitions. Upon returning to Arkansas in the early 80’s, she worked to develop one of the first freestanding ambulatory surgery centers in the state of Arkansas where she continues to manage surgical facilities today. Over the past 25 years she has worked in partnership syndication, surgery center development, Medicare certification and JCAHO accreditation, along with day-to-day financial and operational responsibilities.

In 1997 Pam, and her partner Mary Hill, established Consultants in Healthcare, a consulting company designed to provide development and management services for inpatient and outpatient surgical services. As a partner with Consultants in Healthcare, she has consulted on numerous surgery center projects and has been instrumental in building and managing several joint-venture projects. Since opening in October 1999, Pam has been the Facility Administrator for The Springhill Surgery Center. She is responsible for day-to-day clinical operations, financial management, personnel development, managed care contracting, quality assurance, and regulatory compliance. She also directs the Performance Improvement Committee and functions as liaison with the Medical Staff and Board of Managers.

Pam enjoys traveling, gardening, and shopping with her husband, Sanford.

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Jenny Gentry

Clinical Manager

Jenny is a graduate of the Baptist School of Nursing in Little Rock, AR with over 25 years of nursing experience.

Following graduation, Jenny worked at the Central Arkansas Hospital where she served as charge nurse on the general surgery floor. For the next ten (10) years, she worked as the Public Health Nurse for Prairie County. In this position, Jenny was responsible for providing direct patient care, including home health and directing other patient services in the clinical setting. After a tenured career with the Prairie County Health Department, Jenny accepted a PACU position with Springhill Surgery Center, an ambulatory surgery center joint venture with Baptist Health – Norht Little Rock, in September 2003.

In 2008, she was promoted to the Center’s Pre-op/PACU Charge Nurse role. In this role, Jenny was responsible for managing the center’s daily patient flows, staffing, orientation and training of Pre-op and PACU nurses, as well as managing the Center’s pharmacy and coordinating the Center’s quarterly drills. In June 2019, Jenny accepted the position of Clinical Manager at Springhill Surgery Center. In her free time, Jenny enjoys spending time with her husband, two children and her grandchild.

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Gretchen Thompson

Financial Manager

With 24 years of medical management experience, Gretchen is well rounded in the area of business operations associated with this field. In her role as Financial Manager, Gretchen is responsible for overseeing all aspects of the center’s business office including maintenance of charge master, managed care contracting, human resources, billing and accounts receivable. She is likewise responsible for accounts payable and in the production and analysis of the center’s monthly financials. She is active in all areas of cost containment and performance improvement and is responsible for forecasting and reporting annual financial projections. Personnel management and general maintenance of the (center) are some of her other responsibilities.

In her free time, Gretchen enjoys boating, the beautiful state of Arkansas and spending time with her two daughters.