Administration Staff

Pam Hooper

Facility Administrator

Pam has her BS in Nursing from the University of Arkansas Medical Sciences and is certified as a Nurse Practitioner in the state of Arkansas. Since graduation, Pam has been involved in management of surgical services in both hospitals and surgery centers. As the former Director of Nursing and Associate Executive Director for Humana Surgical Hospital in Memphis, she was responsible for day-to-day operations of this surgical hospital, as well as corporate CON development and acquisitions. Upon returning to Arkansas in the early 80's, she worked to develop one of the first freestanding ambulatory surgery centers in the state of Arkansas where she continues to manage surgical facilities today. Over the past 25 years she has worked in partnership syndication, surgery center development, Medicare certification and JCAHO accreditation, along with day-to-day financial and operational responsibilities. In 1997 Pam, and her partner Mary Hill, established Consultants in Healthcare, a consulting company designed to provide development and management services for inpatient and outpatient surgical services. As a partner with Consultants in Healthcare, she has consulted on numerous surgery center projects and has been instrumental in building and managing several joint-venture projects. Since opening in October 1999, Pam has been the Facility Administrator for The Springhill Surgery Center. She is responsible for day-to-day clinical operations, financial management, personnel development, managed care contracting, quality assurance, and regulatory compliance. She also directs the Performance Improvement Committee and functions as liaison with the Medical Staff and Board of Managers. Pam enjoys traveling, gardening, and shopping with her husband, Sanford. 

Email: PamHooper@SpringhillSurgeryCenter.com

Laura Gusewelle

Clinical Manager

Laura is a graduate of El Centro College in Dallas, Texas with over 25 years of OR experience. Following graduation, Laura completed an OR internship program for registered nurses at Baylor University Medical Center, where she received comprehensive training and experience in all areas of the operating room. For the next five years, she worked at Baylor University Hospital where she was Assistant Supervisor of a 22 room operating suite. In this position she functioned as the department’s nurse educator responsible for staff development and process review. Following a transfer to Oklahoma City with her husband, Laura worked at Mercy Health Center, supervising 12 operating rooms and the unit’s PACU department. During her five years at Mercy Health Center, she was also responsible for a large orthopedic service and achieved her CRNFA certification. Over the next four years, while transferring with her husband and children, Laura worked on the heart teams in Louisville, Kentucky, Columbus, Ohio and Little Rock, Arkansas. In 1998 Laura accepted a Charge Nurse position at the Surgical Pavilion in Little Rock, Arkansas, an ambulatory surgery center joint venture with Baptist Health. In this position she, was instrumental in assisting the Clinical Manager with opening of the facility in early 1999, and development of the Center’s pharmacy and inventory control system. For over three years she was responsible for staffing, orientation and training, preference card maintenance, scheduling and general administrative duties in the absence of the Clinical Manager. In January 2001, Laura accepted the position of Clinical Manager of her own outpatient surgery facility, Springhill Surgery Center in North Little Rock, Arkansas.  In her free time, Laura enjoys gardening at Two Rivers Park in Little Rock, fishing and traveling with her husband Dennis. 

Email: LauraGusewelle@SpringhillSurgeryCenter.com

Gretchen Marchese

Financial Manager

With 24 years of medical management experience, Gretchen is well rounded in the area of business operations associated with this field. In her role as Financial Manager, Gretchen is responsible for overseeing all aspects of the center’s business office including maintenance of charge master, managed care contracting, human resources, billing and accounts receivable. She is likewise responsible for accounts payable and in the production and analysis of the center’s monthly financials. She is active in all areas of cost containment and performance improvement and is responsible for forecasting and reporting annual financial projections. Personnel management and general maintenance of the (center) are some of her other responsibilities. In her free time, Gretchen enjoys boating, the beautiful state of Arkansas and spending time with her two daughters.

Email: GretchenMarchese@SpringhillSurgeryCenter.com